At Orchestra Megastore, we always try to make sure you are happy with your purchase. In case you believe your products arrive damaged or they are faulty, contact our support team immediately at +9714 250 11 00 or email us at [email protected]. We will provide you assistance with getting your product replaced. will only accept returns in the following circumstances:

  • You receive the wrong order.
  • The Product(s) is defective.
  • The Product(s) is damaged in transit, provided insurance is selected during shipment delivery.
  • A manufacturer advice requests that the Product(s) be returned.
  • Our Contact center should be informed within the 3 day period after receiving the product.

Cosumers are not entitled for a replcement when:

  • Change their mind about the purchased item.
  • Availability of the item elsewhere at a lower price.
  • Contact our customer care immediately within 3 days of receipt of the product. Item must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be incorrect then the replacement will not be processed.
  • After the 7 day window for replacement of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, customer support can assist in directing you to the after sales service.
  • You must assume the cost and risks of product returns, unless failed to deliver the product ordered or if the product delivered is defective. In such a case, Online will assume the costs and risks related to transportation.
  • Upon receipt of returned products, a quality check will take place at manufacturer’s authorized service centre, upon the condition that said products are received by in the same condition in which they were delivered to you. A replacement product will be shipped based on the approval report from the service centre.
  • If packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.
  • In case where is not able to procure a replacement product for you, our customer support team will contact you for providing any alternate options. If any alternate option cannot be reached we will issue refund for the price of the product not including the delivery and any other additional charges.
  • We only accept returns through our returns process set out above. If a Product(s) is not returned according to our returns process we are under no obligation to accept return of Product(s) by you.
  • This returns policy excludes any products purchased directly from any other Orchestra Megastore showroom.
  • Refund will be processed by within 20 working days and charged back to the credit card that was used for online payment after deducting bank charges. Please note that your credit card company may need additional time to post the money to your account.
  • will not accept responsibility should a promotional code, which was given to one customer as compensation for an exchange, be used by another customer to purchase goods from